Right of withdrawal and returns

Right of withdrawal

You have the right to cancel the purchase of items within 7 days of receipt of your order.
You have the right to return individual items or the entire order if you are not satisfied. Keep in mind that the returned item or order must be sent back to us in its original packaging and in saleable condition.
You as the customer are responsible for return postage charges when exercising the right to cancel. Also note that you as the customer is responsible for all return shipping charges.

How to return an item:

1. Please fill in the returns form that came with your order. If you have lost the returns form, you can download a new form. Place this information with the item in its original packaging inside a sturdy box.

2. Address the parcel to:

Scanbrands/BabyBjörn
Attn: BABYBJÖRN Shop
14/109 Tulip Street
Cheltenham VIC 3192

Make sure that our address is clearly visible on the parcel.

3. Place the correct postage on the parcel and post it with your local postal service. Save the postal receipt until we have registered your return.

4. You will receive an e mail from us when we receive the item.

5. We will issue a refund no later than 14 days from the day on which we are informed about your decision to return the item. However, BabyBjörn may delay the refund until we receive the item or until you have shown proof that the item has been returned. Any refund will be issued to the same account used to make the original purchase. We are unfortunately unable to issue a refund to any other account.

You are welcome to contact our Customer Service for help with your return:
E-mail: info@scanbrands.com.au

Exchanges

The right to exchange applies for 7 days from the date you received the item. If you want to exchange an item, simply return the item to us (enter reason code 1) and order a new item from www.babybjorn.com.au. Only applies to items in unbroken packaging.

Complaints

If you received a defective item or an incorrect item, please contact our customer service via email as soon as possible: info@scanbrands.com.au